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Customer service

Working for our customers

SKADEC customer service

Regular maintenance is necessary and mandatory for safe system operation. We carry out the annual maintenance of all ventilation, refrigeration and air conditioning systems for you in accordance with VDMA standard sheet 24 186 parts 1 and 3 and DIN EN 378 parts 1 to 3, including documentation. External companies with the appropriate qualifications can be trained by us to carry out maintenance work on the systems.

REMOTE MAINTENANCE OF OVER 300 SYSTEMS

The powerful programmable logic controllers (PLC) with the in-house SKADEC chiller software are IP-capable as standard and have their own web server for process and data visualisation.

Thanks to the display in HTML5 the visualisation can be operated and displayed with all common end devices (smartphone, tablet, laptop, PC) with HTML5 web browsers (Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari…) . A secure connection via a VPN router can be used to access the machine control system outside the intranet.

The router fulfils ISO27002, IEC62443-2-4, NIST Cyber Security Framework 1.0, BSI TR-02102-1 (German Federal Office for Information Security). This enables remote monitoring, remote maintenance, troubleshooting, alarm forwarding, long-term process analysis and process optimisation.

Grafik zur Übersicht über die Skadec Cloud. Verbunden wir ein Kaltwassersatz mit einer Web Plattform bzw. einer App auf dem Smartphone.

Refrigeration and air conditioning customer service

You can reach our customer service team Monday to Friday from 7 a.m. to 6 p.m. All chillers and heat pumps are monitored by remote maintenance, allowing warnings to be recognised at an early stage, long before a system failure occurs. Our staff are regularly trained in handling natural refrigerants. Our more than 30 service vehicles are equipped with a large range of spare parts. This enables us to rectify many problems on the first visit.

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